INFRASTRUCTURE SUPPORT

As we have mentioned Infrastructure is the medium giving End Users access to network resources, i.e. intranet, extranet and internet. The very nature of accessing network resources can be dynamic in nature i.e. simple MACs (moves, additions and changes) can have effects at unforeseen points within the network.

FastNetworks supports all its installations and trouble shoots networking problems throughout the network. Problems arise out of nowhere, some of the problems we have encountered are listed here:
  • Introduction of new servers caused slow networks due to an increase in broadcasts.
  • The introduction of a new router caused traffic to be switched over a new but slower WAN link.
  • The introduction of several PC’s caused network timeouts due saturation of the WAN link.
  • A gradual slow down in network performance due to devices across a 64K kilostream advertising spanning tree protocol.
  • Excessive call charges due to RIP routing being enabled on an ISDN router
  • Excessive call charges due to WINS on a client utilising an ISDN router.

Problem solving with a protocol analyser can be costly, FastNetworks includes fault-finding the problems mentioned within our overall infrastructure support packages.